Frequently Asked Questions

What type of image file should I use while creating a logo or clip art?

Vector file formats such as AI, EPS, or PDF are the best options to use for logos or clip art. The reason is that vectors can be resized without losing their clarity. Therefore, regardless of the size you need your design to be, a vector file will maintain its quality. So, whether you need your design to fit on your favorite backdrop or a billboard, using a vector file will ensure that your design remains sharp and clear.

Is GraphicsZilla known for offering the most competitive prices in the industry?

At GraphicsZilla, we promise the best pricing. If you come across a better price elsewhere, kindly inform us immediately, and we will match or even beat it. Shop with us confidently, knowing that we always offer the best value for your money.

What file types should I upload while placing my order?

File Format Options: We work with a variety of file formats, but for the best results, we recommend using one of the following: PDF, TIFF, .EPS or JPEG . To guarantee a smooth process, please take care to convert all fonts to outlines or curves before submitting your file. 

Please ensure that your files match the ordered size, remove all crop marks/bleed as they will be printed, use CMYK color mode, aim for a recommended 300 DPI resolution (minimum 150 DPI), embed and flatten all objects, and remove anything from your file that you don't want to appear on the final product.


File Size: To streamline the process, we kindly request that  file stay within a 120 MB maximum size. For larger file sizes, please don't hesitate to get in touch with us, and we'll provide guidance and support to accommodate your specific requirements.


How many colors can I use in my design?

GraphicsZilla does not have a color limit, allowing you to choose as many photos or graphics as you want on your displays/banners/backdrops,etc.

When printing, do you use the "H x W" (height by width) or "W x H" (width by height) format?

For all of our products on the website, we use the standard measurement format of "width by height," abbreviated as "W x H." This means that in our measures, the breadth comes before the height.

Does GraphicsZilla offer services for graphic design as well?

At this time, GraphicsZilla doesn't offer graphic design services. However, if you already have a logo that needs refinement or enhancement, we're here to help. We charge based on the time taken and the scope of work required, ensuring a fair and tailored approach to meet your specific needs.

What color mode do you use while printing?

We print in CMYK (Cyan, Magenta, Yellow, Key/Black) color mode, which is the standard for full-color printing. If your design includes Pantone colors, please convert them to CMYK before uploading your file.

Do I get color matching for my prints?

We understand that color matching is essential for some projects, and we make every effort to print colors as closely as possible. However, we want to be upfront about the fact that attaining precise color matching can be difficult due to factors such as monitor calibration and material limits. We aim for the finest color representation in our printing technique and materials, but we cannot guarantee an exact color match.

Which technology are you using for printing?

We use cutting-edge printing and finishing equipment, including a variety of printers with varying maximum resolutions. We use direct-to-fabric printing and dye-sublimation transfer technology for fabric items, while solvent and UV printing are used for banners and decals.

"Is it possible to modify my artwork once it has received approval and is already in the production phase?"

We understand that sometimes unexpected situations arise, but once your artwork is approved, it's already in the production phase. Unfortunately, at this point, we are unable to make any changes. If you have any concerns or special requests, please reach out, and we'll do our best to assist you with any available options.

Will art proofs be provided for all orders?

When placing your order, Kindly choose the 'email proofs' option. This enables us to send you art proofs via email, allowing you to review and approve the design to ensure it aligns with your expectations before we proceed with production.

Additionally, you can also view and check the proofs in your profile under the relevant order, providing a simple way to monitor progress.

What if I'm not satisfied with the proof?

Our professional design team will collaborate with you until you are satisfied with the art proof and approve it for further processing.

Please be rest assured that your order will not be moved into production until you are completely satisfied with the art proofs.

Am I able to use my own shipping account for my order

We understand your desire to use your own shipping account, and we truly sympathize with your request. However, at this time, we regret to inform you that this option is not available.

Is it possible for GraphicsZilla to print on both sides of the banner?

Certainly! We can print on both sides of banners, and we use 13 oz & 18 oz  vinyl Banners for double-sided printing.


How can I get a quote for Bulk Order Inquiry?

We've made the bulk order inquiry process straightforward for you.

Just log in and complete the bulk inquiry form located at the top of the header. Specify the quantity, expected pricing, and the desired delivery date for a hassle-free experience.

Upon submission of the form, we will review your request and respond within 24 hours.


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